LGC Plugins – Privacy Policy

This policy explains how Ti’kuto Ltd handles personal information when you activate, use or request support for LGC Typographic Scale.

Information we process

We process your activation email, license records, sign-in and activation records, and device identifiers used to enforce your computer allowance. Technical information may include your operating system, InDesign version, plugin version and device label. Our hosting providers may also process connection information, including IP addresses, in security and service logs.

If you contact support, we process the information you provide. Diagnostic reports you choose to share contain technical and licensing information. The plugin’s diagnostic report excludes document text and document, style, preset and row names.

Why we use it

We use this information to verify your email, activate your license, manage devices, maintain access, prevent misuse and provide support. Processing necessary to provide your license is undertaken to perform our agreement with you. Security and troubleshooting activities support our legitimate interests in operating a reliable service. We may also retain information where required by law.

Your documents

Licensing does not require uploading your InDesign documents or their text. Scale settings and style links are stored locally, including within your InDesign document.

Local storage

The plugin stores sign-in information, a device identifier and signed license information on your computer. This helps you stay signed in and supports limited offline access.

Service providers

We use Render for licensing infrastructure and Brevo for verification emails. Support email is handled through our email hosting provider. Protected recovery backups may be stored in Google Drive.

Adobe and its payment provider process Marketplace purchases under their own policies. We do not collect payment-card details through the plugin. Purchase information available to us depends on the sales channel.

Service providers may process information outside your country, including outside Mauritius. Applicable contractual and legal safeguards must govern those transfers.

Retention

License records are retained while needed to maintain and verify your entitlement. Authentication, security, support and backup records are retained only as needed for their purposes and applicable legal obligations.

Your choices and rights

Depending on applicable law, you may request access, correction, deletion or restriction of your personal information, or object to certain processing. Some records may need to be retained for legal or license-verification purposes. Removing information required for licensing may prevent us from providing access.

Contact support@tikuto.com to make a request. We may ask you to verify your identity. You may also raise a concern with the Mauritius Data Protection Office or another competent supervisory authority.

Contact and changes

Ti’kuto Ltd
Privacy enquiries: support@tikuto.com

We will update this policy when our practices change and identify the revision date on this page.

This policy covers the plugin and licensing service. Website cookies and analytics require separate disclosure where used.

Effective date: [publication date]

Ti’kuto Ltd, Mauritius (“we”, “us”), provides LGC plugins, including LGC Typographic Scale and Layout Grid Calculator.

This policy explains how we handle personal information when you activate or use our plugins, manage your license or contact support.

Privacy contact: support@tikuto.com
Business address: Jaylall Lane 3, Avenue Berthaud, Quatre-Bornes, Mauritius

Information we handle

Depending on the plugin and version, we may process:

• Your email address and account details.

• License keys, license status, product access and activation records.

• Device identifiers, computer names and operating-system information.

• Plugin and Adobe application versions.

• Sign-in, device-management and security records.

• Information you send when requesting support.

Our hosting providers may also process connection information, including IP addresses and request logs, when your plugin contacts our services.

Differences between plugins

LGC Typographic Scale uses email verification, license records and device identifiers to manage access. It stores sign-in information and a signed offline-license record locally so an eligible user can continue working during temporary connection problems. Its diagnostic report contains technical information about the plugin, licensing and document state. It excludes document text and document, style, preset and row names. Generating this report does not itself send it to us; you choose whether to share it.

Older Layout Grid Calculator versions use a separate licensing system. They may process your email address, computer name, operating system and a machine identifier to identify licensed computers and manage sessions. Their local storage and activation methods differ from those used by LGC Typographic Scale.

Other LGC plugins may use the shared account system. We will update this policy or provide an additional notice where their data handling differs.

Why we use this information

We use information to:

• Verify sign-ins and activate licenses.

• Confirm access to purchased products.

• Manage permitted computers and replacement devices.

• Provide offline access where supported.

• Investigate errors and respond to support requests.

• Prevent unauthorized access and license misuse.

• Meet applicable legal obligations.

Where applicable, processing is necessary to provide the service you request, fulfil our agreement with you, protect the security of our services or comply with the law. Where we rely on consent, you may withdraw it.

Your InDesign documents

LGC Typographic Scale does not upload your document text to verify your license. Scale settings and related document information are stored locally or within your document.

If you voluntarily send documents, screenshots or diagnostic reports to support, we receive the information they contain. Please remove confidential client information before sending it.

Information stored on your computer

Plugins may store preferences, presets, account sessions and licensing information on your computer. Some settings may also be saved inside InDesign documents.

Removing licensing information may require you to sign in again. Removing local files does not automatically delete your account or server-side license records.

Service providers and purchases

We use service providers to operate our services. For the current LGC Typographic Scale licensing system, these include:

• Render: licensing-server and database hosting.

• Brevo: verification and service emails.

• Bluehost: support-email hosting.

• Google Drive: storage of encrypted recovery backups.

Adobe Marketplace and its payment provider process purchases under their own privacy policies. Information available to us depends on the purchasing channel. Our plugin activation forms do not collect payment-card details.

International processing

Our providers may process information outside your country, including outside Mauritius. Applicable data-transfer requirements and safeguards must be observed when information is transferred internationally.

Retention

We retain account and license information for as long as needed to administer your license, provide support, resolve disputes and meet legal requirements.

Verification codes and sessions have limited validity. Security records and backups may remain for a separate retention period. Expiry of a code or session does not necessarily mean its associated record is immediately deleted.

You can contact us to ask about the information retained for your account or request deletion, subject to applicable obligations.

Security

We use access controls and other technical measures to protect personal information. The current LGC Typographic Scale system uses verified email sign-in and signed offline-license records.

No system can guarantee absolute security. Please keep your license keys and verification codes private.

Your rights

Depending on applicable law, you may request access to your personal information, correction, deletion or restriction of processing. You may also have rights to object to processing, receive portable information or withdraw consent.

Contact support@tikuto.com. We may need to verify your identity before acting on a request. Deleting information required for licensing may affect our ability to provide licensed access.

You may also complain to the Mauritius Data Protection Office or another competent data-protection authority.

Websites and changes to this policy

This policy concerns our plugins and related licensing and support services. Website cookies, analytics and third-party purchase services may be covered by separate notices.

We will update this policy when our practices change and revise the effective date. Where required, we will provide additional notice of significant changes.